At Specxweb, we strive to ensure that your shopping experience is seamless and satisfactory. In the event that you're not completely satisfied with your purchase, our return and refund policy is designed to make the process as straightforward as possible.
Products can be returned within 7 days from the date of delivery.
The product must be returned to the store from where it was purchased. The store is selected by the customer at the time of placing the order on the Specxweb platform.
The product must be returned in the same condition as it was delivered, with all tags, packaging, and accessories intact.
Certain items, including personalized or prescription-based eyewear, may not be eligible for return. Please check the product page for specific return eligibility.
If the product was paid directly to the store (such as in cases of cash-on-delivery, in-store pickup, or balance amount paid at the store), the refund will be processed directly by the store into the customer’s account.
If the payment was made through the Specxweb platform during the online order process, Specxweb will process the refund within 7-10 working days from the return approval.
The refund will be credited to the original payment method (e.g., credit card, debit card, net banking, etc.).
| Payment Mode | Refund Mode | Processing Time (From Order Cancellation) | Credit Time (From Processing Time) |
|---|---|---|---|
| Credit/Debit Card | Original Payment Method | 7-10 Working Days | 1-2 Working Days |
| Net Banking | Bank Transfer (NEFT/RTGS/IMPS) | 7-10 Working Days | 1-2 Working Days |
| UPI | UPI Account | 7-10 Working Days | 1-2 Working Days |
| Cash-on-Delivery (COD) | Bank Transfer via NEFT/RTGS/IMPS | 7-10 Working Days | 1-2 Working Days |
If the product was delivered in a faulty or damaged condition or was incorrect, a full refund will be processed after return and verification.
If the product is returned in a used condition, damaged post-delivery, or missing accessories, the refund request may be denied.
Refunds will not be issued for orders where incorrect prescription values were entered at the time of order placement.
For any further questions, or to initiate a return, please contact our customer service team at info@specxweb.com or reach out to the store from which the product was purchased.
We appreciate your understanding and cooperation. Thank you for shopping with Specxweb!
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